Shipping policy

Local Pickup Policy

We offer local pickup for orders at Pups Yoga.

Order Preparation
Orders will be ready for pickup within 2–4 business days after purchase.

Pickup Hours

  • Thursday: 5:00 PM to 9:00 PM
  • Saturday & Sunday: 10:00 AM to 6:00 PM

Appointments Required
Pickup is by appointment only to ensure we can have your order ready and meet you at the space.

Shortly after your order is confirmed, we’ll reach out by email to arrange a pickup time within the available pickup windows.

If you have any questions before pickup, feel free to reach out. We’re happy to help.


Shipping Carriers

We ship using the most reliable carrier available based on your location, which may include Canada Post, UPS, or FedEx.

Shipping Rates

Shipping costs are automatically calculated at checkout.

Canada:
Orders over $95 CAD qualify for free standard shipping.

United States:
Orders over $110 USD qualify for free standard shipping.

If you have specific shipping needs or preferences, feel free to reach out to us before placing your order, and we’ll do our best to help.

Processing & Delivery Times

Orders are typically processed within a few business days. Delivery times vary depending on destination and carrier.

Please note that delivery estimates are provided by the carrier and are not guaranteed.

Shipping Delays

Occasionally, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier-related issues. While we are not responsible for delays caused by the shipping carrier, we are always happy to assist with tracking information or questions about your shipment.

International Orders, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply and are the responsibility of the customer upon delivery. These fees are not included in our product prices or shipping costs.

United States Tariff Reimbursement

To help offset potential tariffs or import fees, US orders over $110 USD are eligible for a $10 USD reimbursement.

To receive this reimbursement, customers must email us after their order has been delivered. Reimbursements are issued manually and processed as a partial refund.

Accuracy of Shipping Information and Lost/Stolen

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. We are not responsible for lost or stolen packages.